Sopore, Jan 14: The government-run telecom provider, Bharat Sanchar Nigam Limited (BSNL) has come under severe criticism for poor network services in Sopore town of north Kashmir’s Baramulla district.
Speaking to the news agency—Kashmir News Observer (KNO), the subscribers complained that there is a poor network from the government-run telecom company and it has been weeks now.
“BSNL has been a cause of irritation for the users as most of the time it doesn’t function properly. The poor service is irking the common customers,” they said, adding that they are facing hardships due to the “insensitive and fleecing attitude” of the cellular company.
The subscribers warned that they will switch to other telecom companies if the BSNL doesn’t rectify its problems and provide them with better services.
“The signals suddenly disappear from our mobile phones, especially whenever the power supply is being snatched,” a resident of Krankshivan Colony said. He said authorities hardly bother to take measures to rectify the problems which generally erupt every other day.
In the era of 5G, this BSNL is providing us with 2G internet services, they alleged. “Despite the fact that BSNL generates high revenue, it has failed to provide better services to its customers,” another resident said.
He said it is not the first time they have faced such issues, adding, “We have been going through this problem for a long time.”
The subscribers have appealed to BSNL higher-ups to look into the matter and redress their grievances at the earliest.
Meanwhile, contacting official at the BSNL didn’t materialize, as official was not available for their comment regarding the issue—(KNO)
