Withdrawal done through “AEPS”; IT team is working on it to check how money deducted from the consumer account, says Branch head
Kulgam, Feb 9: Gross negligence and deficiency in service, J&K Bank Branch Devsar facilitate an illegal withdrawal of Rs 10000 through online transactions from a consumer account.
Sources said that J&K Bank branch Devsar alleged to have facilitated an illegal withdrawal from consumer account.
Sara Banoo (Consumer), the complainant, held a saving bank account with the Jammu & Kashmir Bank at Devsar branch of Kulgam district, from which an amount of Rs 10000 was illegally withdrawn.
As per the averment made in the complaint, Sara used to visit the bank branch to withdraw the amount by putting his thumb impression. On Feb. 5 2024, she wanted to withdraw Rs 10000 and submitted a filled withdrawal form to the bank, but she was informed that the balance was not available.
When Contacted, Branch manager J&K Bank Devsar, Gh Hassan he denied the allegations, claiming that the withdrawal was done through Airtel Payments Bank Limited (AEPS).
“IT team is working on it to check how money deducted from the consumer account” he said.
